Businesses large and small are realizing the potential of unified messaging solutions covering voice, e-mail, SMS etc. for quick and secure, information, data and communication exchange. To keep pace with the business demands, the business houses are leveraging the efficiencies of IP telephony services with in the same IT infrastructure. Companies are shifting to converged networks and integrating the conventional networks with IP telephony services.

No doubt, VoIP has made a radical impact on the entire tele-communication system by enabling a very economical and efficient way to communicate and the advantages thereof are enormous, but so are the demands. The sustenance of VoIP services for long term benefits fosters a need for continuous monitoring to identify inefficiencies in the system to ensure optimal performance. This need to gain visibility into every facet of VoIP infrastructure like monitoring the call traffic, success-failure ratio, analyzing the reasons for call failure and poor quality calls and so on, is smartly addressed by efficient solutions from SmartLINX.