In the wake of growing competition, the multi-location organizations are largely dependant on its IT infrastructure and networks. With strict regulatory laws to observe and high infrastructure costs involved, it is imperative for an organization to keep its IT Infrastructure in line with its business goals and processes, therefore more and more companies are moving towards converged networks. The convergence is aimed to bring the heterogeneous technologies together in the same network like integrating VoIP’s technologies in the conventional networks to reduce the infrastructural costs and to ease mission-critical projects, processes and security. But maintaining and monitoring these converged networks is a daunting task for many IT organizations. The level of in-house expertise required to run a full-time, fault-free IT infrastructure across geographical boundaries is too difficult to incorporate and sustain in the long run. To overcome this constraint SMARTLINX offers SmartRMS—state of the art, comprehensive Remote IT infrastructure management and monitoring solutions across the board, encompassing round the clock network monitoring services, IP telephony monitoring services and Help Desk services.



SmartRMS is exclusively designed to cater to the continuous IT infrastructure monitoring and management needs of small to medium-sized companies and geographically scattered enterprises working on a physically distributed IT infrastructure. SmartRMS IT Service Management is intrinsically built around the ITIL (IT Infrastructure library) practices with strict adherence to service support and service delivery guidelines to implement ITSM (IT service management) model. The network monitoring, IP telephony monitoring and help desk solutions in SmartRMS are extremely cost-effective with ubiquitous access to provide personalized customer service and increased service desk productivity.