your business demands your critical network, applications
and system resources to be up and running continuously
but you lack the required IT staff, it makes good business
sense
to outsource these services so that you don’t lose
focus on core business initiatives. SmartLINX provides
a complete network monitoring solution by providing a complete
panoramic view of fault and performance functionality across
your IT infrastructure along with the following benefits:
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The Network Monitoring
Services of SmartRMS suite provides continuous monitoring
of critical devices like Firewalls, Switches, Routers
and Applications deployed within a network perimeter. |
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These services are meted out remotely
24x7 through a VPN connection and provide persistent
vigilance on the health of the network through a
centralized web-based Interface. |
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The organization stays informed about
the UP/Down status of the Devices and Network Interface,
CPU utilization, memory utilization, Inbound and
Outbound Bandwidth utilized at any given point of
time through customized reports. |
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SmartRMS offers proactive monitoring
services, which help to detect the network, system
and application level failures in time, which if
unattended can seriously impact the bottom line of
an organization. In the event of an outage, the designated
contacts are notified in real-time by e-mail, SMS
alerts etc. to take corrective actions in time. |
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Round the clock backing and telephonic
support by our trained technicians helps to optimize
the performance metrics thereby reducing the down-time
and costs. |
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Our Network Monitoring Services offer:
- Remote central monitoring, diagnostics and reporting
- A robust alerting and notification system
- 24 x7 helpdesk equipped with well trained IT personnel.
- Problem escalation defined by customers
- Periodic reports on performance trends and device availability
status
- Report on critical parameters like CPU and Bandwidth utilization.
HELP DESK SERVICE
Organizations rely largely on the IT infrastructure
to achieve their business objectives. The dependency on the
networks and communication tools is paramount and every passing
day technology is becoming more and more complex. Because of
the growing complexity, lack of dedicated IT staff and associated
technical expertise thereof, internally it is an up-hill task
for an organization to efficiently troubleshoot and resolve
technical problems. At times like this an organization needs
a right-hand service, which can integrate well into organizations
environment and deliver high-quality, prompt and reliable desk
support and services for instant solutions. The SmartRMS can
help you achieve just this.
- The help desk service of SmartRMS provides a single
point of accountability and takes ownership for resolving
every problem.
- Our support desk team is courteous and skilled in tracking,
reporting and passing the knowledge to the IT manager necessary
to take corrective/preventive action in an event of any
outage.
- Our Help desk services offers expanded coverage ensuring
assistance 24 hours, 7 days a week and provides Summary
Reporting, Service Level Management, Incident Management,
Change Management, Configuration Management, Problem Management,
Performance Management, Patch Updates, Backup Management
and Vulnerability Alerts services.
THE HELP DESK SERVICE LEVELS
| SmartLINX |
CUSTOMER |
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